Built for carriers with all their functions in mind.
Printed mail, email, and SMS for carrier operations, from policy issuance to claims correspondence. One partner answers for all of it.
Policy packetsRenewalsCancellation noticesNon-renewalsClaims lettersBilling statementsChecksID cards
What keeps operations up at night.
Handoffs across vendors
Composition here, print there, tracking nowhere. Every seam is a place to drop a document.
Fifty states, fifty rulebooks
Every jurisdiction has its own rules, and the notices that carry the most risk are the ones you may have to answer for later.
Policyholders hearing nothing
The complaint lands before the letter does. Silence is the most expensive communication.
No proof it went out
A regulator or a court asks when the notice was sent. The honest answer should never be a shrug.
One partner, on the record.
tofrom takes the communication at handoff and returns a produced, documented piece. Production, delivery tracking, and the record travel together, so the audit trail is a byproduct of the work, not a project after it.
- channel
Print & Mail
Production and delivery tracking for the documents that must arrive on paper.
EXPLORE → - channel
Email
Policy and claims email rendered to brand and written to the same record as every piece we produce.
EXPLORE → - channel
SMS
Short, consent-first communications for the moments that cannot wait.
EXPLORE → - the layer
Compliance
The portal that ties every channel together: audit-ready and on the record across jurisdictions.
EXPLORE →
From handoff to proof.
tofrom starts with the files your systems already produce.
- 01
Hand off
Send the file or data the way you produce it today.
- 02
Produce
tofrom produces and sends/prints the piece from the file you hand off, exactly as approved.
- 03
Deliver
Every piece leaves with tracking on it.
- 04
Prove
One record per communication: version, timestamp, delivery events.
The record builds itself while the work runs.
Every piece can answer for itself.
Every piece tofrom produces keeps its own record. From the file arriving to the mail stream, each step is stamped, and the proof is filed against that one piece, ready the moment someone asks.
The trail every piece leaves.
Production, stamped
File received
The moment your file enters tofrom.
Every revision
Each change, stamped as it happens.
Approved to produce
Signed off and cleared to run.
Accepted by print
Our print team takes the job.
Inserted and sealed
Matched to its envelope.
Into the mail stream
Handed to the USPS.
Delivery and proof
IMB captured
The Intelligent Mail barcode, scanned as the piece moves through the USPS.
Postal forms on file
Certificate of Mailing, Certified, or Certified with Signature, whenever a piece calls for it.
Reconciled and searchable
Every form tied back to its piece, ready to search and download.
Every desk, one platform.
Operations
One handoff instead of three vendors. Fewer seams, fewer places to drop a document.
Compliance
The version that shipped, the date it mailed, the proof it was sent. On file by default.
IT
No rip and replace. tofrom accepts the files your systems already produce and stays out of your core.
Agents
Get the documents a policyholder needs out the door, and keep every policy change on the record.
Adjusters
Send claims correspondence with proof of what went out behind every coverage decision.
Customer Service
Send billing and policy documents on request, and reconcile what landed when coverage changes.
Why tofrom exists.
tofrom’s founding team has lived on both sides of a carrier’s communications. Some of us spent more than a decade inside carriers, in claims automation, systems, and integration. Others spent more than twenty years producing print and mail, and bring the technical depth to keep it modern. We watched communications fall into the gap between those worlds, and built the partner we kept wishing existed.
Meet the team →Questions carriers ask.
The short answers. If yours is not here, a person on the team will answer it directly.
Still have a question?
Talk to the team that runs it. A person replies within one business day.
Request a demoWhat changes day one with tofrom?
Nothing you have to rebuild. Day one begins when the contract is signed, and from there our team works as an extension of yours. We learn your systems, line them up with the platform, and build the workflows together. We meet the people who run the work, test it, then go live. One team.
How is tofrom different from a print vendor?
A print vendor delivers the mail piece. tofrom runs the whole of your policyholder communications alongside your operations team, print and digital. We manage it, track every piece, and answer for what shipped, with the technology and insurance experience to run it well. Lower cost, a tighter process, resilience when systems go down, more of it moved to digital. On all of it, tofrom is the team you lean on.
How is tofrom different from a CCM or Document Management Company?
A CCM or document management company composes the policies and notices, and the relationship ends at handoff to print. That is where tofrom starts. We take the composed output and deliver it across print and digital, and every piece comes back with its record.
How does tofrom prove what went out?
Every mailpiece carries an Intelligent Mail barcode. USPS scan events post to the record as the piece moves through the mail stream. Email and SMS write their send events to the same record. Where a notice needs more, a Certificate of Mailing, Certified, or Certified with Signature is captured too.
Where does our data live?
Carrier data stays in tofrom’s production environment, hosted securely in the cloud in the United States, with access limited to the production team.
Where is tofrom in its rollout?
Carriers are rethinking how they reach policyholders, across print and digital, and tofrom is built for that shift. We are onboarding a first group of carriers ahead of general availability. The working session below is where that starts. Tell us where you are, and we will find the right time for you to come in.
See our solutions, live.
A working session with our team, not a slideshow. See the whole platform, and where it fits what you run today.
Request a demo